A letter from one of our clients
September 1, 2006
Dear Mike, Mark, Jacob, Ceara and the rest of the crew,
We wanted to write and thank you for the terrific job you did building our addition. We are so happy with the final results.
We are particularly happy that your estimates of time and cost were so accurate. Despite the delays resulting from working through such an incredibly wet winter, you managed to finish construction within a month of your estimate. And you kept within budget, despite our insistence on certified lumber and other “green” building products that were more expensive than conventional materials. We don’t know how you did that, but we’re grateful you did.
The quality of your work is exceptional. In particular, the stained concrete floor is everything we hoped for, and Jacob’s attention to detail and the hours of experimenting produced great results. Ceara and Jacob offered so many helpful suggestions and gave us ideas we wouldn’t have had otherwise. Our zero–VOC paints and finishes, marmoleum floors, and storage cubbies are examples of their great ideas.
Probably the aspect of this project that we appreciated most was everyone’s great communication, attitude and the respect you all showed our family. You supported our goal of having an environmentally–sustainable home, and you worked hard to minimize disturbances in our living areas. Thanks to the crew for being so friendly to Anna, who still asks for “the men.” It made a big difference to enjoy the folks who were in and around our living space and be able to negotiate about things like Friday naptime. Overall, it was a pleasure interacting with every member of your staff.
Thanks again for your great work.
Sincerely,
Eric & Becky
“They were expert craftsmen, honest and they worked within my budget. They also helped me do what I thought I wanted done.”
- Patricia J.
“I was very impressed with their skills and commitment to excellence. They were very nice people.”
- Valeria W.
“I liked the team of workers they had, from the supervisor to the carpenters. They had a great network of workers work on my project.”
- Gina A.
“The planning process was fun and easy. They were very trustworthy, and they communicated well. They also did a lot of work on my mother's home. She is 90-years-old, and I trusted them completely in her home.”
- Genie O.
“They really listened to what we wanted done and made helpful suggestions.” - Diana H.
“Jim, the guy who helped me, was great.”
- Craig K.
“They worked very well with our architect and listened to what our needs.”
- Karsten W.
“They committed to a date and stuck to it, unlike other contractors.”
- Jeff W.
“They listened to me, and they were willing to listen to my ideas rather than push me in a certain direction.”
- Jill C.
“I liked their personal skills. It was easy to work with them, and they didn't invade my personal space.”
- Ivor B.
“They were easy to work with and responsive when we had a problem. Their people approached the project with a lot of integrity and consideration. Also, when there was a problem, they were right there to correct it. They make a real effort to please the client.”
- Gordon C.
“It was easy to communicate with them, and they were committed to the job.”
- Jennifer M.
“They listened when we talked to them, and they had good ideas. They respected my input.”
- Sally B.
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